Feel Like Home in Chennai

CM Stays Rules and Policies:

Check in & Check out:
1.For an early checkout no refund shall be made under any circumstances
2.We do expect a few guests to arrive at the premises late at night. However, it is expected that they shall proceed to their unit with least amount of noise. Thus ensuring that no disturbance is caused to the other residents.

Booking Cancellation and Refund:

The refund policy of CM Stays Service Apartment is that you have up to 14 days before your booking to cancel it and get a full refund.
The guest will be charged the first night if they cancel within 1 day before arrival. If the guests do not turn up for the reservation, then they are charged for the price of 1 night as the no show penalty (same as the cancellation fee).

CM Stays Rules and Policies:
Check in & Check out:
1.For an early checkout no refund shall be made under any circumstances
2.We do expect a few guests to arrive at the premises late at night. However, it is expected that they shall proceed to their unit with least amount of noise. Thus ensuring that no disturbance is caused to the other residents.

RECEPTION 24/7
If you need any assistance or have any question, please do not hesitate to ask our receptionists who are at your disposal all day and night.

PETS POLICY
Pets are strictly not allowed at any of our premises.

SAFETY AND SECURITY
1. Outside guests cannot stay overnight on the premises under any circumstances.
2. The guests are responsible for all their personal belongings. Most of our units are provided with an electronic personal safe. Guests are encouraged to make use of the same for keeping their valuable possessions. The management shall not be liable for any or any loss or damage under any circumstances.
3. Guests are encouraged to be personally present in the unit during the visit of our housekeeping team for the servicing of the unit.
4. The management is not responsible for any accident or injury to any guest during the stay on the premises.

FURNITURE AND FIXTURES
1. Guests are welcome to verify the inventory of fixtures, crockery and cutlery etc at the unit with the staff on arrival. The inventory list on arrival shall be treated as final for the purpose of determining the damage or loss of our property during check out.
2. The guests should not try and fix any malfunction of any equipment in the unit. They should seek assistance from the staff in such a situation.
3. The guests shall be liable to pay for any loss or damage to any of furniture, fixtures, fittings, appliances, crockery and cutlery.
4. In case of any loss or damage the guest shall have to compensate for the same in cash prior to check out.

Booking cancellation and Refund Policies:

GENERAL

1. The premises shall not be used for any illegal or immoral activity. Possession and consumption of drugs is not allowed.
2. Guests are expected to respect the privacy of other residents. They should refrain from indulging in any activity that may disturb or cause inconvenience to the other residents.
3. Playing of loud music is strictly prohibited on the premises. Guests are welcome to do so within their units as long as it does not disturb the other residents.(Maximum 9 p.m)
4. Free wifi service is available.The management cannot be held responsible for the speed or connectivity of the same.
5. Rights of admission to the property are reserved.
6. The management is at liberty to ask a guest to leave if the house rules are not being followed by the guest.
7. Out of respect to our guests and neighbours, our properties are not available to hold parties and we will not tolerate them. If you wish to hold a party, we politely advise you to go somewhere else.
8. We hope you share our belief that everyone has the right to be treated with respect. However if we hear any reports of any form of abuse towards any member of our team, you will be asked to leave.
9. If your stay is for longer than a couple of weeks our cleaning team will pop round to freshen the property up for you. We’ll agree a convenient time with you to carry out this interim clean. After all, we pride ourselves on ensuring our properties are maintained to the highest standard for all our guests. You included!
10. We use physical keys to access the apartment, please leave them where you found them from on your arrival, when you leave. If you lose your key during your stay, or don’t leave it behind when you leave, then we will make an admin charge to replace it. If you later return it, we will refund half of this charge
11. We wish you a very pleasant stay within your property and hope you find everything you need to ensure your experience is comfortable and accommodating.
RECEPTION 24/7
If you need any assistance or have any question, please do not hesitate to ask our receptionists who are at your disposal all day and night.

PETS POLICY
Pets are strictly not allowed at any of our premises.

SAFETY AND SECURITY
1. Outside guests cannot stay overnight on the premises under any circumstances.
2. The guests are responsible for all their personal belongings. Most of our units are provided with an electronic personal safe. Guests are encouraged to make use of the same for keeping their valuable possessions. The management shall not be liable for any or any loss or damage under any circumstances.
3. Guests are encouraged to be personally present in the unit during the visit of our housekeeping team for the servicing of the unit.
4. The management is not responsible for any accident or injury to any guest during the stay on the premises.

FURNITURE AND FIXTURES
1. Guests are welcome to verify the inventory of fixtures, crockery and cutlery etc at the unit with the staff on arrival. The inventory list on arrival shall be treated as final for the purpose of determining the damage or loss of our property during check out.
2. The guests should not try and fix any malfunction of any equipment in the unit. They should seek assistance from the staff in such a situation.
3. The guests shall be liable to pay for any loss or damage to any of furniture, fixtures, fittings, appliances, crockery and cutlery.
4. In case of any loss or damage the guest shall have to compensate for the same in cash prior to check out.

GENERAL

1. The premises shall not be used for any illegal or immoral activity. Possession and consumption of drugs is not allowed.
2. Guests are expected to respect the privacy of other residents. They should refrain from indulging in any activity that may disturb or cause inconvenience to the other residents.
3. Playing of loud music is strictly prohibited on the premises. Guests are welcome to do so within their units as long as it does not disturb the other residents.(Maximum 9 p.m)
4. Free wifi service is available.The management cannot be held responsible for the speed or connectivity of the same.
5. Rights of admission to the property are reserved.
6. The management is at liberty to ask a guest to leave if the house rules are not being followed by the guest.
7. Out of respect to our guests and neighbours, our properties are not available to hold parties and we will not tolerate them. If you wish to hold a party, we politely advise you to go somewhere else.
8. We hope you share our belief that everyone has the right to be treated with respect. However if we hear any reports of any form of abuse towards any member of our team, you will be asked to leave.
9. If your stay is for longer than a couple of weeks our cleaning team will pop round to freshen the property up for you. We’ll agree a convenient time with you to carry out this interim clean. After all, we pride ourselves on ensuring our properties are maintained to the highest standard for all our guests. You included!
10. We use physical keys to access the apartment, please leave them where you found them from on your arrival, when you leave. If you lose your key during your stay, or don’t leave it behind when you leave, then we will make an admin charge to replace it. If you later return it, we will refund half of this charge
11. We wish you a very pleasant stay within your property and hope you find everything you need to ensure your experience is comfortable and accommodating. We kindly ask you to respect our ‘House Rules’ and treat this property as if it’s your pride and joy. Our kindest regards,
CM Stays Service Apartment.